Portable Air Conditioner FAQs

How do I contact the customer support team?

Please contact us if you have any inquiries or experience further difficulties with your product.

What added benefits does my portable air conditioner offer?

Portable Air Conditioners are easy-to-use handy devices that can be moved around from one place to the other with ease. A portable air conditioner will naturally reduce humidity indoors, which is perfect for hot, humid summer weather. An additional fan mode can help circulate air throughout the room even when you have turned off air conditioning cooling.

Will my air conditioner work in all seasons? Is there an option of a heating mode?

Yes, some models of Honeywell PACs are equipped with a heat pump allowing you to use your air conditioner all year round – even during the winter. The heat pump reverses the cycle of air so that cold air is expelled outside through the window exhaust hose while warm air is pumped into your room. The adjustable temperature range for the heating mode is between 61°F and 77°F (16°C and 25°C).

It is important to note that a heat pump is different from an electric heater. Heat pumps become less effective as the ambient temperature becomes colder. Portable ACs that have heat pump function are recommended for use as a heater only when ambient room temperatures are 50°F (10°C) or warmer. Therefore, they are not recommended as the main heating unit in rooms located in colder, more northern cities. However, in rooms with less extreme cold temperatures, they make a great heating companion and consume less electricity than conventional electric heaters.

Can a PAC cool more than one room?

A portable AC is designed to cool one room efficiently and the room size depends on the BTU cooling capacity. If you need cooling in another room you can try adding a fan to help circulate the air into other rooms. However, this may reduce the cooling effect of the original room as the cooled air must be spread across a larger area that may be bigger than it was designed for.

What happens to the water that builds up in the unit?

There are three ways that water is removed from the unit:

1. Water evaporates automatically if the PAC is a self-evaporative model. In this advanced unit water evaporates as it passes through the exhaust hose.
2. If you can attach a special drain hose you can redirect the water out through the hose to a special container.
3. The last way to remove water is to remove it manually. When the internal bucket fills with water (can happen after a few hours in high humidity environments) it must be emptied. The unit will alert you when it is full and then shut off until the water is removed.

What do I need to know about PAC energy consumption?

AC units demand a lot of energy, so should not be paired on the same electrical outlet with other similar high-consumption devices. Always plug the unit into an available electrical outlet. Never use an extension cord to power your portable air conditioner.

What electrical requirements should I be aware of ahead of time?

Before plugging in the PAC, it is important to check that the electrical specifications of your PAC unit matches the electrical specifications of your country. You can find these in the Technical Specification sheet that comes with the User Manual and on the rating label located on the unit. Never use an extension cord or power adapter to power the portable air conditioner.

What is the best place in my house for a PAC?

The best part about choosing a portable air conditioner is that they can be used nearly anywhere in your home. All you need is a power outlet and a nearby window to expel warm air in cooling mode (or cool air in heating mode) outside the house. Just follow the instructions to install the window kit and you will be set in no time. Keep in mind that the adjustable temperature range for the cooling mode is between 61°F and 89°F (16°C and 32°C).

How long is the exhaust hose? Can I extend the exhaust hose?

The exhaust hose can stretch to a maximum of about 4 feet (120cm) in length. You need to make the necessary arrangements by freeing up at least 20 inches (50 cm) near the window in order to install the air conditioner properly. The length of the exhaust hose is determined by the product specifications. Extending the hose can cause the unit to overheat and malfunction.

Any warranties included with the PAC may be voided if an extra extension hose or other connection part is added to the originally provided installation kit or if the installation is performed differently than the manufacturer’s instructions.

If you experience any difficulties with the exhaust hose or have any questions, please contact our Customer Support team at 1-800-474-2147.

What about ventilation?

Portable ACs use either a single hose or dual hose design. In cooling mode, single hose PACs remove hot air from the room, and then expel the hot air out the one hose. In cooling mode, dual hose PACs bring in air from outside through one hose, and expels warm air outside through the second hose. In both cases cold air in cooling mode flows through the unit’s vents into the room.

Are there certain types of windows that aren’t suitable for PACs?

Casement windows are quite unique in design and functionality so PACs do not have window kits that can completely cover the gap for these types of specialty windows.

Can I leave the window screen in during installation?

The screen may not interfere with installation, but for better releasing of hot air out the window, it is better to remove the screen.

What is the purpose of the exhaust hose for a Portable Air Conditioner?

The included exhaust hose attaches to the back of the portable air conditioner, allowing the condensed hot air in cooling mode (or cool air in heating* mode) from inside the air conditioner to be vented outside. It is important to ensure that any gaps or holes between the hose and the unit or the hose and the window are covered securely to ensure no warm air (in cooling mode, or cool air in heating* mode) leaks into the room.

*Only applicable to Honeywell Portable Air Conditioner models with Heating mode.

What is required to setup a PAC?

Honeywell Portable ACs come with a window kit that allows you to easily install the window parts, including the exhaust hose that funnels warm air outside in cooling mode and cool air outside in heating* mode. To install the PAC in a wall it is important to purchase models with the special wall kit that is included in some models**

*Only applicable to Honeywell Portable Air Conditioner models with Heating mode. **Available in select countries only.

How do I know how many BTUs are required to cool my space?

A BTU (British Thermal Unit) is a standard unit of energy. For the purpose of AC, BTUs measure the amount of heat per hour that an AC can remove from a room. The larger the room, the higher the BTU needed. Here are some general rules to follow:

Based on an 8ft. ceiling, for example, 7,000-10,000 BTUs will nicely cool a small room (up to about 350 sq. ft.), but medium to large rooms (up to 550 sq. ft.) require 11,000- 14,000 BTUs.

What’s the difference between a portable air conditioner and other types of air conditioners?

The basic difference between a portable air conditioner and other types of air conditioners is that PACs do not require permanent installation and they can be moved from one room to the other. PAC’s can be a less costly investment compared with window ACs when you can purchase one instead of multiple units for each room. Window ACs are also fixed and cannot be moved so there is no flexibility in using them to cool different rooms.

When comparing with central air conditioning, PAC’s help save energy as you can cool only the rooms you need, whereas central air conditioning is set up to cool an entire home or building. Central AC is also a much more costly investment to purchase and install compared to PACs.

What is a Portable Air Conditioner (PAC)?

A Portable Air Conditioner (PAC) is an Air Conditioner (AC) that is designed to cool a dedicated area, as opposed to an entire building (such as central air conditioners do). They are ideal for cooling a single room such as a bedroom, living room, office or even a studio apartment. PACs sit nicely on wheels for ease of movement and portability. Honeywell PAC’s come with an easy-to-install window kit and exhaust hose that can be quickly installed in your window or door (door may need extra door extension kit).